Frequently Asked Questions

Our Most Common Inquiries

Welcome to our Help Center. Scroll down to find answers to the questions we receive most frequently from our customers. If you can’t find what you’re looking for, let us know and we will get back to you in no time.

 

How can I care for my candle?

Trim your wick 1/4 inch after each use or before re-lighting. Candles should burn for a maximum of 4 hours. Never leave a candle unattended. Candles should be kept out of reach of children and or pets. Do not burn candles near flammable items. Candles should only be used on sturdy, even and heat resistant surfaces.

What if my item arrives damaged?

Please call or email us directly.

How are orders processed?

Orders are processed and completed in the order in which received. Orders are inspected for quality after production  then shipped.

Anything else you’d like to know? Contact us and we will get back to you shortly.